Return Policy

Thank you for your purchase and we hope you’re happy with our products. However, if you are unsatisfied, Narrative Tattoo accepts returns within thirty (30) days of purchase. To be eligible for a return, your item must be unused and in the original packaging. You will be responsible for paying your own shipping costs for returning any items.

Please see below for more information on our return policy.

RETURNS

For return requests, please contact customer@narrativetattoo.com with your name, order number and reason for return. We will confirm if your order is eligible for return/refund. Once confirmed, you will be provided with a return shipping address and instructions.

Please note that you will be responsible for all return shipping charges. We recommend that you use a trackable method to mail your return. The sender assumes responsibility for any items lost in transit.

Further, shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

REFUNDS

After receiving and inspecting the condition of the items, we will determine whether a refund is warranted. We will send you an email to notify you of the approval or rejection of your refund. Please allow at least five (5) business days from receiving your item to process your return.

USED PRODUCTS

Sorry, we do not refund used products. If your returned item is in an unsaleable condition, we reserve the right to refuse the return, and you will forfeit the item.

If you have any questions about a product, please reach out before purchase and we’d be happy to help you find the perfect solution to address your needs.

EXCHANGES

We do not offer any exchanges at this time. You are welcome to send your order back if the products are unused. After inspection, we will provide a full refund minus any shipping costs, if applicable.

CANCELLING AN ORDER

We aim to ship all orders within one (1) business day. If you need to cancel an order, let us know as soon as possible. Make sure to write “CANCEL ORDER” in your message’s subject line so we can quickly identify your request and cancel your order. If your order has not been shipped, we will cancel the order and refund the total amount paid, including shipping costs.

Cancellations are not possible after the package has been shipped. Cancellation after shipment is eligible for a refund (product cost minus shipping) if the item(s) is returned, unopened and unused.

MISSING ITEM OR DAMAGED PRODUCT

While we strive for perfection, everyone makes mistakes. Please accept our sincerest apologies for any inconvenience and email us at customer@narrativetattoo.com to resolve any issues. For damaged products, please inform us within 14 (fourteen) days of your order and include your order number and a photo of the damaged item(s).

SHIPPING ERRORS: INCORRECT ADDRESS OR ORDER ISSUES

If you place an order to the wrong address, email or message us as soon as possible and include your name, order number and the correct shipping address. If the order has not shipped, we will happily update the order address.

If your order has already shipped, you will be liable for losing the item since entering the correct address at checkout is the buyer’s responsibility.

If your order is returned to us, we will contact you to offer either a refund or redelivery. Per our refund policy, the shipping cost will be deducted from any refund and a new shipping charge will apply to delivery.

QUESTIONS

If you have any questions concerning our return policy, please contact us!